Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the Ubuntu Support Services website (ubuntusupportservices.com.au) and any related services provided by Ubuntu Support Services ("we", "our", "us"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

2. Our Services

Ubuntu Support Services is an NDIS support provider based in Perth, Western Australia, specialising in mental health and psychosocial disability support. Our services are delivered in accordance with the NDIS Act 2013, the NDIS Practice Standards, and the NDIS Code of Conduct. All support services are subject to separate service agreements between Ubuntu Support Services and the participant (or their representative).

3. Website Use

When using our website, you agree to:

• Provide accurate and truthful information when completing forms or making enquiries
• Use the website for lawful purposes only
• Not attempt to gain unauthorised access to any part of the website or its systems
• Not use the website in any way that could damage, disable, or impair its functionality
• Not reproduce, duplicate, or distribute any content from the website without our prior written consent

4. Bookings and Enquiries

Bookings submitted through our website (including Ubuntu Hub activity bookings) are expressions of interest and are subject to availability and confirmation by our team. Submitting a booking form does not guarantee a place in any activity or program. We will contact you within 24 hours to confirm your booking and discuss any specific requirements.

Contact enquiries submitted through our website will be responded to as promptly as possible, typically within one business day. Information provided through our website forms is handled in accordance with our Privacy Policy.

5. NDIS Service Agreements

The delivery of NDIS-funded support services is governed by individual service agreements between Ubuntu Support Services and each participant. These agreements outline the specific supports to be provided, pricing, cancellation policies, and the rights and responsibilities of both parties. Service agreements are separate from these website Terms of Service and will be provided to you before services commence.

6. Intellectual Property

All content on this website — including text, images, logos, graphics, design elements, and software — is the property of Ubuntu Support Services or its licensors and is protected by Australian copyright and intellectual property laws. You may view and print content from this website for personal, non-commercial use only. Any other use requires our prior written permission.

The Ubuntu Support Services name, logo, and tagline "I Am Because We Are" are trademarks of Ubuntu Support Services. Use of these marks without our written consent is prohibited.

7. Third-Party Links and Services

Our website may contain links to third-party websites or services, including the MyCare CRM participant registration portal. These third-party services have their own terms and privacy policies, and we are not responsible for their content, practices, or availability. We provide these links for your convenience only and do not endorse or guarantee any third-party services.

8. Disclaimer

The information on this website is provided for general informational purposes only and should not be considered as professional medical, psychological, or legal advice. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the information.

For specific advice regarding your NDIS plan, mental health, or disability support needs, please contact us directly or consult with a qualified professional.

9. Limitation of Liability

To the maximum extent permitted by law, Ubuntu Support Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use this website. This limitation applies regardless of the theory of liability, whether in contract, tort, negligence, strict liability, or otherwise. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

10. Cancellation and Refund Policy

Cancellation policies for NDIS-funded services and Ubuntu Hub activities are outlined in individual service agreements. Generally, we request at least 48 hours' notice for cancellations. Short-notice cancellations or no-shows may be charged in accordance with NDIS pricing arrangements and your service agreement. Please contact us if you need to cancel or reschedule a booking.

11. Complaints and Feedback

We welcome your feedback and are committed to resolving any concerns promptly. If you wish to make a complaint about our services or this website, please contact us using the details below. We will acknowledge your complaint within 2 business days and aim to resolve it within 21 days.

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au or by calling 1800 035 544.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.